FAQ

Palette is your trusted online fashion destination that is dedicated to cater K-Style enthusiast with a various range of authentic premium Korean brands.

Palette offers a various fashion style from premium Korean brands with good quality and value. All items will be delivered directly from Korea to your door.

Palette partners with official Payment System Service Providers (PJP, incl. Bank and Non-Bank) that are supervised by Bank Indonesia (BI) and the Financial Services Authority (OJK) in providing a payment system that facilitates and secures every transaction that takes place on Palette’s platform for our customers.

To place an order, you can simply follow the steps below:

1. Go to https://palette.co.id/ and check our collections.
2. Click the item you’d like to buy and select the variant that you want.
3. Click add to cart, then click checkout.
4. Fill in your contact information and shipping address.
5. Click continue shipping, then click continue to payment.
6. Fill in your payment details, and then click pay now.
7. Pay the invoice with details as shown in the following screen.
8. All done! Your order will be processed and delivered within 2-3 weeks.

Click on the product that you wish to buy from https://palette.co.id/ and check the size details in the product description section.

Yes, you can checkout as a Guest User. To do so, you will need to checkout with your desired item in cart, input your contact information and shipping address, and then proceed to payment.

Your order can take up to 2-3 weeks to arrive.

Yes, we provide delivery to all cities in Indonesia

We offer free shipping to all cities in Indonesia

After filling your contact information and shipping address. You can enter your discount code in the payment checkout page

If you can’t use your voucher code, your voucher may already be expired or run out of quota. Please check the terms and conditions of your voucher usage.

Our refund terms in Palette can be found at https://palette.co.id/pages/refund-policy

You can request for product returns within 7x24 hours after the item being delivered to you.

To submit a refund request, please fill Palette refund form at https://bit.ly/PaletteRefundForm and follow the instructions that can be found at https://palette.co.id/pages/refund-policy.

We will issue the refund within a maximum of 21 working days after you submit your unboxing video and product photo. You can find the detailed breakdown of the refund process as follows:

• Our customer service will confirm your return request in a maximum of 5 working days after we received the unboxing video and product photo.
• Once confirmed, you need to prepare the return package to be send back to Palette’s warehouse in a maximum of 2 working days.
• Our logistic partner will pick up and deliver the product back to our warehouse in a maximum of 7 working days since the package has been shipped.
• Once received, we will need a maximum of 7 working days to verify the product and process the refund.

You can use any types of payment listed bellow to pay for your order:

• Virtual Account;
• eWallets;
• VISA;
• Mastercard; and
• QRIS.

Bank transfer payment via virtual account will be verified automatically within 1 hour.

Click pay now, select Virtual Account as the payment method, and then please follow the instruction shown on your screen to proceed with the payment.

You can contact our Customer Service service directly through these following channels:
Email: cs@palette.co.id
Instagram: @palette_co_id
Official Palette WhatsApp: +6282155165437